Lucille (Lucy) Hamblin, LCSW
oakspringscounseling.com | lucy@oakspringscounseling.com | 928-235-5920
Effective Date: May 4, 2026
Last Updated: May 4, 2026
Oaksprings Counseling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit our website at oakspringscounseling.com or contact us to inquire about or receive counseling services.
This policy applies to information collected through our website. It does not govern the handling of protected health information (PHI) collected in the course of providing clinical services – that is addressed in our separate Notice of Privacy Practices below.
Information We May Collect:
Your name
Email address
Phone number
The general nature of your inquiry (e.g., services you’re interested in)
Any other information you voluntarily include in a message
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Pages visited and time spent on each page
Referring website or search terms
Device type and operating system
This data is collected through standard web technologies and may include the use of cookies or similar tracking tools (see Section 6).
We use the information we collect to:
Respond to your inquiries or appointment requests
Provide information about our counseling services
Schedule and confirm appointments
Send administrative communications (e.g., appointment reminders)
Improve our website and the experience of visitors
Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following limited circumstances:
Service Providers: With trusted third-party vendors who assist us in operating our website or scheduling services (e.g., scheduling platforms, email providers), under confidentiality agreements.
Insurance Billing: If you choose to use insurance, relevant information may be shared with your insurance carrier (Aetna, Cigna, UMR, UnitedHealthcare, Meritain Health) or the Tava platform for billing purposes.
Legal Requirements: If required by law, court order, or to protect the safety of any person.
With Your Consent: For any other purpose with your explicit consent.
As a licensed clinical social worker (LCSW) who bills insurance, Lucille (Lucy) Hamblin is a HIPAA-covered provider. Protected Health Information (PHI) – meaning health information that identifies you – is governed separately by federal HIPAA law and our Notice of Privacy Practices (see below), not by this website Privacy Policy.
Our website may use cookies – small text files stored on your device – to improve site functionality and analyze traffic. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of some website features.
If we use third-party analytics tools (such as Google Analytics), those tools may collect anonymized data about your visit. We do not use cookies to identify you personally without your consent.
We take reasonable technical and administrative measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to avoid sharing sensitive health information via standard email.
We retain website-collected contact information only as long as necessary to fulfill the purpose for which it was collected or as required by applicable law. Clinical records are retained in accordance with Arizona state law and HIPAA requirements.
You may have the right to request access to, correction of, or deletion of your personal information (subject to legal limitations). To exercise any of these rights, contact us at lucy@oakspringscounseling.com or 928-235-5920.
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
We may update this Privacy Policy from time to time. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Effective Date: May 4, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Oaksprings Counseling is committed to protecting the privacy of your health information. As a HIPAA-covered provider, we are required to:
Maintain the privacy of your Protected Health Information (PHI)
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of this Notice currently in effect
Notify you in the event of a breach of your unsecured PHI
PHI is information about you – including demographic data – that relates to your past, present, or future physical or mental health or condition, the provision of health care to you, or payment for that care, and that identifies you or could reasonably be used to identify you.
Treatment: We may use and disclose your PHI to provide, coordinate, or manage your mental health care.
Payment: We may use and disclose your PHI to obtain payment for services, including submitting claims to your insurance carrier (Aetna, Cigna, UMR, UnitedHealthcare, or Meritain Health) through the Tava platform.
Healthcare Operations: We may use and disclose your PHI for internal business operations, including quality assessment, training, and licensing compliance.
Required by Law: We will disclose your PHI when required by federal, state, or local law, including mandatory reporting obligations under Arizona law.
Public Health and Safety: We may disclose PHI when necessary to prevent a serious and imminent threat to health or safety.
Child Abuse or Neglect: We are required by Arizona law to report known or suspected child abuse or neglect.
Judicial and Administrative Proceedings: We may disclose PHI in response to a court order or lawful legal process.
The following require your written authorization:
Most disclosures of psychotherapy notes
Use or disclosure of PHI for marketing purposes
Sale of PHI
You may revoke your authorization in writing at any time.
Right to Access: Inspect and obtain a copy of your PHI within 30 days of request.
Right to Amend: Request correction of inaccurate or incomplete records.
Right to an Accounting of Disclosures: Request a list of disclosures made outside of treatment, payment, and operations.
Right to Request Restrictions: Request limits on how we use or disclose your PHI.
Right to Confidential Communications: Request we communicate with you in a specific way or location.
Right to a Paper Copy: Receive a paper copy of this Notice at any time.
Right to Breach Notification: Be notified if your unsecured PHI is breached.
If you believe your privacy rights have been violated, contact:
Lucille (Lucy) Hamblin, LCSW – Privacy Officer
lucy@oakspringscounseling.com | 928-235-5920
Or file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
HHS OCR | 200 Independence Avenue, S.W., Washington, D.C. 20201 | 1-877-696-6775 | www.hhs.gov/ocr
We will not retaliate against you for filing a complaint.
Effective Date: May 4, 2026
In accordance with Arizona law (A.R.S. § 36-3602), your informed consent is required before telehealth services may be provided.
Telehealth is the delivery of mental health services using secure video technology rather than in-person contact. At Oaksprings Counseling, all sessions are conducted virtually via a HIPAA-compliant video platform.
Convenient access to therapy from home or another private location
Eliminates transportation barriers
Consistent care regardless of geographic distance within Arizona
Technology failures: Internet or platform disruptions may interrupt sessions
Confidentiality risks: You are responsible for ensuring your environment is private
Clinical limitations: Some conditions may be better suited to in-person care
Emergency response: Remote coordination of emergency assistance may be more difficult
Use a private location where you cannot be overheard
Use a reliable internet connection
Avoid driving or public spaces during sessions
Do not record sessions without prior written consent
Oaksprings Counseling is not a crisis service. In a mental health emergency:
Call 988 (Suicide & Crisis Lifeline)
Call 911 or go to your nearest emergency room
Text HOME to 741741 (Crisis Text Line)
Please provide your current address at the start of each session so your therapist can contact emergency services on your behalf if needed.
Lucille (Lucy) Hamblin is a Licensed Clinical Social Worker (LCSW) licensed in Arizona. Services are provided to clients located in Arizona at the time of the session. Please notify your therapist if you will be outside of Arizona during a scheduled session, as that session will need to be rescheduled.
The same confidentiality protections that apply to in-person therapy apply to telehealth. Sessions will never be recorded by Oaksprings Counseling without your explicit written consent. Please refer to our Notice of Privacy Practices above for full details.
You may withdraw consent for telehealth services at any time, for any reason, without affecting your right to receive other appropriate services.
By scheduling and attending a telehealth session with Oaksprings Counseling, you confirm that you have read and understood this consent, have had the opportunity to ask questions, consent to telehealth services, and are located in Arizona at the time of each session.
Effective Date: May 4, 2026
Last Updated: May 4, 2026
By accessing oakspringscounseling.com or scheduling counseling services, you agree to these Terms and Conditions.
Oaksprings Counseling is not a crisis service and is not monitored 24/7.
In an emergency: call 988, call 911, or text HOME to 741741.
Do not use website contact forms or email to communicate urgent or emergency needs.
A therapist-client relationship is established only after a formal intake process with clients located in Arizona. Nothing on this website constitutes therapy, clinical advice, or a professional relationship.
Oaksprings Counseling provides individual therapy for adults dealing with trauma, depression, PTSD/C-PTSD, relationship challenges, life transitions, and related concerns via telehealth.
We do not provide:
Crisis intervention or 24/7 support
Medication management or psychiatric evaluations
In-person sessions
Court-ordered evaluations or forensic services (unless separately arranged in writing)
Services to minors without appropriate consent and clinical suitability review
Cancellations: Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be subject to a $100 fee as outlined in your individual service agreement.
Tardiness: Sessions may be forfeited if you are more than 15 minutes late without prior notice.
Session fees are discussed and agreed upon prior to your first appointment. Payment is due at the time of service.
Insurance: Oaksprings Counseling accepts Aetna, Cigna, UMR, UnitedHealthcare, and Meritain Health through Tava. You are responsible for verifying your benefits and for any amounts not covered by your insurer.
Good Faith Estimates (GFE): Uninsured and self-pay clients have the right to receive a Good Faith Estimate of expected costs before scheduled services, in accordance with the No Surprises Act. A brief overview is provided below, with a detailed GFE provided before services begin:
The overall cost of therapy depends on how often you have appointments, and how long you and your therapist determine services are required. Sessions cost $140 per 53-60 minute session, including initial intake (90837, 90791); $122 per 38-52 minute session. (90834); $87 per 16-37 minute session. (90832)
$100 for late cancellation, no-show fees (99002, 99232).
All sessions and client information are confidential per HIPAA and Arizona state law. Exceptions exist for imminent risk of harm, suspected abuse or neglect, and court orders. See our Notice of Privacy Practices above.
Information on this website is for general informational purposes only and does not constitute medical or mental health advice, diagnosis, or treatment.
To the fullest extent permitted by law, Oaksprings Counseling and Lucille (Lucy) Hamblin, LCSW shall not be liable for indirect, incidental, or consequential damages arising from use of this website or reliance on its content.
These Terms are governed by the laws of the State of Arizona.
We reserve the right to update these Terms at any time. The “Last Updated” date at the top reflects the most recent revision.
Lucille (Lucy) Hamblin, LCSW
oakspringscounseling.com
lucy@oakspringscounseling.com
928-235-5920
